Terms and Conditions

1. Scope

These Terms and Conditions apply to all purchases made through our online shop at www.lumipra-shop.de . By placing an order, you agree to these terms.

2. Contractual Partner

The purchase agreement is concluded with:

Lumipra GmbH
Speditionstraße 15A, 40221 Düsseldorf, Germany
Email: info@lumipra-shop.de

Registered in Germany
VAT ID: DE366746275

3. Products and Orders

All products listed in our shop are described as accurately as possible. Images may vary slightly from actual products.

An order is considered an offer to purchase. We will confirm the acceptance of your order via email. A contract is formed upon confirmation of the order.

4. Prices and Payment

All prices are shown in [currency, e.g., AED] and include any applicable taxes.
Shipping costs are calculated at checkout.

We accept payments via credit card.
Payment must be completed before dispatch.

5. Shipping and Delivery

We ship exclusively to addresses in the United Arab Emirates (UAE).
Delivery times vary depending on destination and product availability.
Delays may occur due to customs clearance or external shipping conditions.

6. Customs and Import Duties

All applicable customs duties, taxes, and import fees for deliveries to the United Arab Emirates are already included in the final purchase price shown at checkout.
You will not be charged any additional fees upon delivery.

7. Returns and Refunds

 

We accept returns under the following conditions:

  • You must notify us within 5 days of delivery if you wish to return a product.

  • The product must be unused, unopened, and in its original packaging.

  • In this case delivery and return shipping costs are the responsibility of the customer.

  • We recommend using a tracked shipping service, as we are not responsible for lost returns.

  • Once we receive and inspect the returned item, we will issue a refund for the product price. Shipping costs are non-refundable.

Please contact our customer service at info@lumipra-shop.de before returning any items to obtain return instructions.

8. Warranty

All warranty claims are subject to the terms and conditions of the original manufacturer, including coverage, duration, and procedures. If a product is covered under a manufacturer’s warranty, we will assist you in initiating a claim with the manufacturer where possible. We do not provide any separate warranty beyond the rights provided by the manufacturer. We do not guarantee or accept liability for any warranty-related outcomes, as these are solely at the discretion of the manufacturer.

9. Limitation of Liability

We are not liable for indirect or consequential damages.
Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Düsseldorf, Germany.

11. Contact

If you have any questions regarding these Terms and Conditions, please contact us at:
info@lumipra-shop.de

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